Customer Service - ReturnsExchanges - Return Policy: Satisfaction Guaranteed | Foot Locker


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Customer Service
Return Policy: Satisfaction Guaranteed


    • Returns for On-line orders must take place within 90 days from the original shipment date in order to receive a credit back in the original form of payment.
    • For returns processed beyond 90 days from shipment date, a Gift Card will be issued if an exchange is not requested.
    • Returns received more than one year after date of shipment will not be accepted and will be returned to sender.
    • All products being returned or exchanged must be in new condition.
    • We’ll exchange your items for another size and we’ll pay for the shipping cost for any exchanged item, or we’ll refund you for the item if your size is unavailable.
    • Exchanges are subject to availability.
    • We cannot accept COD returns.
    • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Gift Cards are available upon request.
    • Refunds and Gift Cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 90 days, we will also include the shipping charges in your refund.
    • Free return shipping is limited to standard delivery within the contiguous US and APO/FPO addresses. Excludes bulk orders and orders shipped directly from the manufacturer.
    • If express or overnight shipping is requested on your exchange order you will be responsible for the full shipping cost.
    • Entire exchange order must ship to a single address.
    • Exchanged items must be return in the original boxes and bags and must include all original hang-tags.
    • If you purchased your items from a store in Canada or through our Canadian website,, please visit for return and exchange instructions. Purchases made from a store in Canada or through our Canadian site and returned using the US instructions may result in the item(s) being returned to you or being held in customs.

    To view our return instructions, please click here.