Customer Service - ReturnsExchanges - US and International Return and Exchange Instructions (Excluding Canada) | Foot Locker

1.800.991.6815

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Customer Service
US and International Return and Exchange Instructions (Excluding Canada)

We offer two easy ways to return your online purchase!

1. Return and Exchange Instructions Via Mail

When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice or one was not included in your package, click here. Fill out the required information and enclose the form inside your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below), or send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.

Return/Exchange Department
Foot Locker
500 N 72nd Ave
Wausau, WI 54401

Note: If you purchased your items from a store in Canada or through our Canadian website, www.footlocker.ca, please visit www.footlocker.ca for return and exchange instructions. Purchases made from a store in Canada or through our Canadian site and returned using the US instructions may result in the item(s) being returned to you or being held in customs.

If you requested an exchange it will be shipped to you with no additional shipping cost.

SmartLabel Return Instructions (US Only)

The SmartLabel is a pre-paid, pre-addressed postal return label. Just drop the package off in your mailbox or at your local Post Office. The time for your return to be processed and a refund or exchange to be provided is approximately 10-14 business days from the date it was returned. You pay nothing up front. We will deduct $6.99 from your refund. As part of our Fit Guarantee, we'll pay the shipping cost for any exchanged item. For additional details, click here to see our Return Policy.

  1. Complete and enclose the Return Form on your invoice.
  2. Remove SmartLabel from invoice (Center of invoice just above the shipping label).
  3. Package the item(s) and Return Form and seal it securely with tape.
  4. Affix the SmartLabel to the package.
  5. Drop your package anywhere in the US mail at home, at work, or at the Post Office.
  6. SmartLabel is for US Domestic returns only (excluding Alaska,Hawaii and APO/FPO ).

Note: If the return or exchange is deemed as defective merchandise, the $6.99 charge will not be deducted from your refund amount.

If you did not receive a pre-paid shipping label, please contact our Customer Care Department 1-800-991-6815 to request a label.

Expedited Return Service Options

For faster Return Service, please contact us at 1.800.991.6815 and request an expedited Return Label. You will receive the Return Label on the same day requested if ordered by 4pm CST, Monday-Friday. The Return Label will be sent via email and include detailed instructions.

Service Charge
3-5 Business Day $9.99
2 Business Day $14.99
1 Business Day $24.99

To purchase an Expedited Return Service, please select one of the following options.

URETGRD - 3 Business Day label

URET2ND - 2 Business Day label

URETNDA - 1 Business Day label

International Shipments

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.

2. Return or Exchange an Item at a Store (US Only)

Take the item(s) you would like to return to any of our stores nationwide. Please bring your invoice, order confirmation or shipping confirmation to the store for proper processing of your return or exchange. We will exchange the item or give you full credit for the purchase price of the item.

Please Note: If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online. US customers can find a store near you by using the Store Locator link at www.footlocker.com. In the event you do not have a store near you, please follow the instructions above to return or exchange your item by mail.

Exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone or mail.