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Ordering FAQs | Foot Locker

Ordering FAQs

Why are multiple charges appearing on my debit/credit account? 
When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped. If your order is sent out in multiple shipments, (items may ship from a store, and/or our warehouse) separate authorizations and charges for each shipment may appear on your account.

Can I change or cancel an order?
When an order is sent to us from our site, we are unable to change your order. The order is automatically processed as soon as you press "Place Order." Depending on the status of your order, we cannot guarantee your order can be canceled. If you need to change/exchange or return an item that you ordered in error, please return it to us or to a store near you as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Can I receive a sale price adjustment on a previous purchase?
We will be happy to give you a price adjustment on items purchased from Foot Locker within 10 days of the order date for any item that has a price reduction. We apologize, but we are unable to honor price adjustments after the 10 day time period or the sale expiration date.

What are your tax rates and guidelines?
Foot Locker is required by law to collect applicable sales or use tax on all purchases shipped to states in which we maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax. See the list below for those states that will not be charged sales tax:

  • Alaska
  • Delaware
  • Montana
  • New Hampshire
  • Oregon
  • APO Miami
  • Military Address
  • FPO Military
  • American Samoa
  • Yukon Territory

Email

Internet Customer Service is available 24 hours a day, seven days a week.

Phone

We are standing by 24 hours a day, 7 days a week!
Domestic Customers 800-991-6815
International Customers 715-261-9708