Return Policy: Satisfaction Guaranteed | Foot Locker
OUR GUARANTEE: IT WILL FIT OR WE’LL EXCHANGE IT FOR FREE!
What’s the policy for online returns and exchanges?
- Returns for online orders must take place within 45 days after the original shipment date in order to receive a credit in the original form of payment. Returns received more than 45 days after shipment date will not be accepted and will be returned to sender.
- Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
To create an online return label, user our self-service returns process.
What’s the process to return or exchange an online purchase?
- Please include the return form located on the reverse side of the original invoice. If you no longer have the invoice or one was not included in your package, use this printable form. Fill out the required information and enclose the form inside your package.
- If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
- If the item is an exchange, please include the style number, size, and color of the product you would like exchanged.
- Use the SmartLabel (U.S. only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express. Outside the United States, please send your package via International Mail.
500 N 72nd Ave
Wausau, WI 54401
What is the SmartLabel and what do I do with it?
- The SmartLabel is a U.S.-only, pre-paid, pre-addressed postal return label for your returns or exchanges — just drop the package off in your mailbox or at your local post office. Please note — we utilize multiple fulfillment locations which allows us to offer you a wider assortment of products, colors, and sizes online. However, depending on where merchandise in your order is fulfilled from it may not include a pre-paid SmartLabel. If one of your packages did not include a pre-paid SmartLabel, please just contact our Customer Care Department at 1.800.991.6815 to request one.
- To use the SmartLabel, follow these instructions:
- Complete and enclose the return form on your invoice.
- Remove SmartLabel from invoice (it’s on the center of invoice just above the shipping label).
- Package the item(s) and the return form and seal it securely with tape.
- Affix the SmartLabel to the package.
- Drop your package anywhere in the U.S. mail: at home, at work, or at a post office.
- The SmartLabel is for U.S. domestic returns only (excluding Alaska, Hawaii, and APO/FPO).
- The time for your return to be processed and a refund or exchange to be provided is approximately 10-14 business days from the date it was returned. You pay nothing up front.
- We will deduct a $6.99 SmartLabel fee from your refund. The $6.99 charge will not be deducted for an exchange deemed as defective merchandise.
- You can use a single SmartLabel to return multiple products or products from different orders.
- As part of our Fit Guarantee, we'll pay the standard shipping cost for any exchanged item.
What do I need to include?
- Please enclose a copy of the original invoice, packing slip, or register receipt. Returns that do not include a copy of the original invoice, packing slip, or register receipt will not be accepted and will be returned to sender.
- Use the SmartLabel (U.S. only) attached to your original invoice. If one of your packages did not include a pre-paid SmartLabel (see above), please contact our Customer Care Department at 1.800.991.6815 to request one.
What’s your policy on refunds?
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account. If you need assistance, you can bring your PayPal order to a nearby store and a store associate can assist you in mailing back your order. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit. A $6.99 SmartLabel fee will be deducted from your refund.
- Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund.
- If you have your original receipt, you may exchange or refund to your original form of payment.
- If you have a gift receipt, you may exchange or get store credit only.
- For in-store purchases, if you don't have your receipt, you'll be able to exchange or receive store credit only at the current price. This requires store manager approval and items must be unworn and unwashed.
What else do I need to know about exchanges and returns?
- We'll exchange your items for another size and we'll pay for the standard shipping cost for any exchanged item. Exchanges are subject to availability. We'll refund you for the item if your size is unavailable.
- We cannot accept COD returns.
- Free exchange shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
- Free return shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free return policy excludes bulk orders and orders shipped directly from the manufacturer.
- If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
- The entire exchange order must ship to a single address.
Do you have expedited return service options?
- Yes! Labels are available for 3-5 Business Day returns ($9.99), 2 Business Day returns ($14.99), and 1 Business Day returns ($24.99). The Return Label will be sent via email and include detailed instructions. Expedited charges already include the $6.99 SmartLabel fee.
- Order expedited return labels here.
What’s your policy on international shipments?
- We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes, and any other applicable charges are the sole responsibility of the customer and cannot be refunded.
How do I return or exchange an item at a store?
- Please note: This policy is for U.S. customers only.
- Take the item(s) you would like to return to any Foot Locker Inc. store nationwide (Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, or SIX:02). Refunds can be processed at any of these locations.
- Please bring your invoice, order confirmation, or shipping confirmation to the store for proper processing of your return or exchange. We will exchange the item or give you full credit for the purchase price of the item.
- If you are exchanging your item, we recommend that you phone the store(s) near you before returning your item to find out the availability of product since products, sizes, and colors may vary across different brands. If the item requested is not available, you may still return your product at the store and reorder online. U.S. customers can find a store near you by using the Store Locator.
- If you do not have a store near you, please follow the instructions above to return or exchange your item by mail. Exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone, or mail.
- For any additional customer service questions, contact us at 1.800.991.6815.
Create a return label through our Self Service 24 hours a day, 7 days a week.
Internet Customer Service is available 24 hours a day, seven days a week.